Last Updated: September 19, 2026
Returns, exchanges and refunds are governed by our mentioned Refund & Return Policy. Customers are advised to review the policy before placing an order.
1. Timeframe
For our customers' ease, we maintain a comprehensive 7-day quality-driven return window. If fabric sizing feels restrictive, clients can submit an exchange or return ticket.
2. Returned Apparel
Returned apparel must have their original packing with tags attached and show zero wear signs. Items without original tags will not be accepted. Upon successful QC inspection, bank settlements are processed securely within 3-5 days
3. Usage
Items should be unused and unwashed for hygiene reasons.
4. Exceptions
Products bought during sales are non-refundable but can be exchanged or credits can be issued.
At Saajbynidhi, we want you to have a delightful shopping experience. If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, you may request a return in accordance with this policy.
1. Return Eligibility
A return request may be accepted if the product:
Is damaged or defective upon delivery
Is the wrong product, colour, size or variant
Has a significant manufacturing defect
Is materially different from the product ordered
The product must be unused, unworn, unwashed and in its original condition.
It should be returned with:
Original packaging
Original tags and labels
Accessories, if supplied
Invoice/order details
Any other materials supplied with the product
2. Return Period
Customers should contact us as soon as possible after receiving their order and preferably within 7 days of delivery to request a return. Requests received after the applicable period may not be accepted.
3. Non-Returnable Conditions
Returns may not be accepted if the product:
Has been worn or used
Has been washed
Has been altered or tailored
Has been damaged after delivery
Is missing original tags or packaging
Has stains, marks, perfume or other signs of use
Is specifically identified as non-returnable on the product page
Has been customized according to the customer's requirements
Certain products may also be excluded from returns for hygiene, customization, product integrity or other legitimate reasons.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
For verification, we may request photographs or videos showing:
The product received
Packaging
Shipping label
Defect or damage
Product tags and labels
This information may be required to verify the issue with our team or logistics partner.
5. Return Approval
All return requests are subject to verification. Once we receive your request and supporting information, our team will assess whether the product qualifies under this policy.
Approval of a return request does not itself constitute completion of the refund.
6. Return Shipping
If the return is due to an incorrect, damaged or defective product attributable to Saajbynidhi, we may arrange or reimburse the applicable return shipping, subject to verification.
For an approved return for another permitted reason, applicable shipping or handling charges may be deducted where permitted and communicated to the customer.
7. Refunds
Once an approved returned product is received and inspected, the applicable refund will be processed.
The refund may be affected by:
Product value
Approved return reason
Applicable shipping charges
Discounts or promotional offers
Other permitted deductions
Refunds will generally be made through the original payment method or another appropriate method communicated by Saajbynidhi.
8. Refund Processing Time
After the returned product has been received and approved, the refund will normally be initiated within a reasonable processing period.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway or other financial institution.
9. Sale and Discounted Products
Products purchased during sales, promotional campaigns or using discount codes may have specific return or exchange conditions.
Any special conditions will be communicated on the applicable product page or during checkout.
10. Exchanges
Where an exchange is offered, it will be subject to:
Product availability
Size/variant availability
Applicable return conditions
Verification of the returned product
If the requested replacement is unavailable, Saajbynidhi may provide another applicable resolution.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation can generally be processed only if the order has not already been shipped or entered the fulfilment process.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.
12. Refused Deliveries
Customers are requested not to refuse delivery simply because they have changed their mind about the purchase.
If an order is refused or returned without following the applicable cancellation or return procedure, applicable shipping or handling costs may be deducted where permitted.
13. Lost or Undelivered Orders
If your order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment with the relevant logistics provider.
If a shipment is confirmed as lost in transit, Saajbynidhi will work with the customer to determine an appropriate resolution in accordance with applicable law and our policies.
14. How to Request a Return
Please contact our customer support team with:
Order number
Customer name
Registered mobile number
Email address
Product name
Reason for return
Photographs/videos, where applicable
15. Policy Changes
Saajbynidhi may update this Refund & Return Policy from time to time.
The latest version published on this page will apply to purchases made after the effective date of the updated policy.